Returns, Refunds and Cancellation

Cancelling an order

You can cancel an order before it is dispatched. Write to us as soon as you can, with your order number. If it has already been dispatched we cannot stop it, but you can refuse delivery or contact us when it arrives.

Returns

Because these are food products, we cannot take back packs that have been opened or used. We will replace or refund an order if:

• the pack arrived damaged or leaking;
• you received the wrong item or the wrong quantity;
• the pack was past its best-before date when it arrived.

How to ask

• Write to us within 48 hours of delivery.
• Send your order number and clear photos of the pack and the outer box (a short unboxing video helps).
• We will check and reply within two working days.

Refunds

Approved refunds are sent to the original payment method, usually within 5 to 7 working days after we approve them. Your bank may take a little longer to show it. If you prefer, we can send a replacement instead.

Contact

For anything in this policy, write to hello@soulandsoil.in. We reply within two working days.

Who we are

Trading as

Soul & Soil

Address

Coimbatore, Tamil Nadu, India

Email

hello@soulandsoil.in