Policies
Shipping Policy
Last updated 16 October 2026
We deliver across India. Here is how delivery works.
Where we deliver
We deliver to most pin codes in India through our courier partners. Enter your pin code at checkout; if we cannot deliver to it, you will be told before you pay.
Delivery charges
Delivery charges, if any, are shown at checkout before you pay. Orders above a minimum value, shown at checkout, ship free.
Dispatch and delivery time
- We usually dispatch within 1 to 2 working days of your order.
- Delivery usually takes 3 to 7 working days after dispatch, depending on where you live.
- Remote areas and public holidays can take longer.
Tracking
When your order is dispatched we email you the courier name and tracking details.
If something goes wrong
If your order is late or the courier cannot reach you, write to us and we will follow up with the courier. If the pack arrives damaged, see our Returns, Refunds and Cancellation policy.
Contact
For anything in this policy, write to hello@soulandsoil.in. We reply within two working days.
Who we are
- Trading as
- Soul & Soil
- Registered name
- GSTIN
- Address
- Coimbatore, Tamil Nadu, India
- hello@soulandsoil.in
- Phone
- Grievance officer